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| HOME > NEWS RELEASE > 2007 > Contract for Survey Project related to FY2007 Survey Program to Support Service Industry Productivity Improvements (in the Service Process Improvement Example Development Sector) |
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| NEWS RELEASE |
| October 18, 2007 |
| Contract for Survey Project related to FY2007 Survey Program to Support Service Industry Productivity Improvements (in the Service Process Improvement Example Development Sector) |
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(PDF 11KB) |
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Sumikin Bussan Corporation has taken on a contract related to the FY2007 Survey Program to Support Service Industry Productivity Improvements (in the Service Process Improvement Example Development Sector) from the Japan Productivity Center for Socio-Economic Development's Service Productivity & Innovation for Growth (SPRING), a study group under Japan's Ministry of Economy, Trade and Industry (METI).
To promote the introduction of manufacturing management expertise into the service industry, METI is publicly seeking project candidates to develop new utilization policies and application examples for manufacturing management expertise. The ministry aims to build a record of success with such projects and disseminate information to enlighten the public on project outcomes through SPRING and similar groups. In response, Sumikin Bussan is establishing a consortium with the Research Institute of Collaborate for Global Production & Logistics (Yoshimoto Lab, Waseda University) to carry out analysis and design assessment techniques to enhance productivity at bricks-and-mortar stores.
Sumikin Bussan is performing analysis and offering solutions for improvement based on its production management expertise built up over many years relating to distribution centers and clothing manufacturing plants. The company is capitalizing on this experience and accumulated knowledge to tackle this project through collaboration between academia and industry.
< Project Overview >
The project aims to improve the level of service at apparel stores in Japan toward the revitalization of the apparel industry by exploring new assessment techniques for raising productivity at apparel outlets with an eye toward broad dissemination of the new techniques.
1. Actions to be Taken
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Select productivity assessment items for the apparel industry from industrial engineering, value engineering and quality control perspectives |
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Create an assessment function that takes multiple assessment items into account |
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Verify and evaluate the assessment function |
2. Anticipated Results
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Greater customer satisfaction and resulting sales gains |
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Improved store profits through streamlined and optimized store processes |
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Higher quality staff interactions with customers, higher levels of service and similar qualitative results as staff find that service efficiency gains make their work more enjoyable |
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Enhanced service levels across the industry through the establishment and standardization of a multifaceted assessment function for store operations |
| Note: |
The Japan Productivity Center for Socio-Economic Development is a non-profit organization originally established on March 1, 1995, with a current endowment of ¥1.58 billion and approximately 350 employees. On November 12, 1973, the organization was spun off (approved as an incorporated association on December 20, 1976) from the Japan Productivity Center, which was itself established on March 1, 1955, through a September 24, 1954, cabinet decision concerning measures to improve productivity. On April 1, 1994, the Japan Productivity Center for Socio-Economic Development merged with the Social and Economic Congress of Japan to form the present organization following the congress's disbandment on March 31, 1994. The Service Productivity & Innovation for Growth (SPRING) study group was formed in May 2007. |
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